Apex Designs

Refund Policy

Duplicate Purchases

Duplicate purchases may be refunded upon request and verification. To request a refund for a duplicate purchase, please contact our support team and provide the following information:

Your Second Life username
Transaction number(s) for all related purchases
Date of purchase(s)
Brief description of the duplicate purchase

Important: Please provide valid transaction numbers from Second Life for verification. Refund requests without transaction numbers cannot be processed.

General Refund Policy

Due to the nature of digital products and services, we generally do not offer refunds for standard purchases. However, we will work with you on a case-by-case basis if you experience technical issues that prevent you from using our products.

Town Ownership Policy

Background

Each town in our system is associated with a Second Life parcel or region. Over time, the Second Life ownership of a parcel may change while the in-system town record remains under a previous owner's account. This policy describes how we handle ownership transfer requests in that situation.

Eligibility

If you are the current Second Life owner of a parcel or region whose town in our system is held by a previous owner, you may request that the town be transferred to your account. To be eligible, you must provide verifiable proof that you currently own the Second Life land associated with the town.

What Transfers to the New Owner

When a transfer request is approved, the new owner receives the existing town together with all of its operational data, including citizen registrations, business records, arrests, reports, and other in-system records associated with that town. This preserves the continuity of the community that lives at that Second Life location and prevents duplicate records from appearing in cross-town lookups.

What the Previous Owner Keeps

The previous owner does not lose access to our service. To preserve work they invested in customizing their town, we provide them with an archived copy containing only their templates and configuration (such as report templates, forms, and similar reusable assets). This copy is renamed with an _old suffix to distinguish it from active towns and does not include citizen, business, or other operational data.

The previous owner may continue using their account, create new towns at any time, and reuse the templates from the archived copy in any future town they operate.

Requesting a Transfer

To request a town ownership transfer, please contact our support team through our support channels or via Second Life and provide:

The name of the town in our system
Your Second Life username and UUID
Proof that you currently own the associated Second Life parcel or region

We review each request individually and may contact the previous owner before completing the transfer. We reserve the right to decline transfer requests where ownership cannot be adequately verified or where the request appears to be made in bad faith.

Privacy Policy

Introduction

Apex Designs ("we," "our," or "us") operates the Town Control application and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

We are committed to protecting your privacy and being transparent about our data practices. Simply put: we collect only what's necessary to provide our roleplay management services, and we don't sell or share your data with third parties.

Information We Collect

We collect the following information solely for the purpose of providing our roleplay management services:

Account Information: Your Second Life username and UUID, which are used to identify and authenticate your account.
Roleplay Data: Information you voluntarily provide for roleplay purposes, including character details, registrations, reports, and other in-game records.
Preferences: Your language preference and other settings to customize your experience.

Important: All roleplay data (citizen records, arrests, permits, etc.) is fictional and created solely for entertainment purposes within Second Life roleplay communities. This data does not represent real-world information.

How We Use Your Information

Your information is used exclusively to:

Provide and maintain our roleplay management services
Authenticate your identity and manage your account
Store and display your roleplay records within your community
Remember your preferences (such as language settings)
Communicate with you about service-related matters

Cookies

We use cookies strictly for essential functionality:

Authentication Cookies: To keep you logged in and secure your session.
Preference Cookies: To remember your language selection and other settings.

We do not use: Tracking cookies, advertising cookies, analytics cookies, or any third-party cookies. We do not track your browsing behavior, and we do not share cookie data with anyone.

Data Sharing

We do not sell, trade, or otherwise transfer your information to third parties.

Your roleplay data is shared only with:

Other authorized members of your roleplay community (as configured by community administrators)
Service providers who assist in operating our infrastructure (who are bound by confidentiality agreements)

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), secure authentication, and access controls.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Roleplay data may be retained according to your community's policies. You may request deletion of your data at any time.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Export your data in a portable format

Age Requirement

Our services are strictly for adults aged 18 and over. Users must meet Second Life's age requirements to use our services. We do not permit minors to use our platform under any circumstances. If we discover that a user is under 18 years of age, their account will be terminated immediately.

Changes to These Policies

We may update these policies from time to time. We will notify users of any material changes by posting the updated policies on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about these policies or our data practices, please contact us through our support channels or via Second Life.